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For instant answers visit our Customer Support section at www.identitydirect.ca/knowledgebase.


Otherwise you could talk to one of our friendly customer service team, on 866 216 5245, Mon-Fri 7am to 6pm, Sat 8:30am to 5pm EST (closed Sunday).


Or for further assistance please email us at customerservice@identitydirect.caTo help us provide a better quality of service please include your order number. 


Of course, you can also contact us by our Facebook page or Facebook Private Message.